Phillips Outsourcing Services Latest Recruitment

Job Title: Customer Acquisition Manager
Job Location: Lagos
Job Description

Financial (5%)

• Evaluate performance measured against SIM registration channel objectives   in the following areas:

Trade Partner and Sub – Trade Partner  Environments

Walk-in-Centres

Mobile Lite

Connect Stores and Connect Points

Other Sim Registration Agents

Internal (50%)

• Collect, analyze and interpret a wide variety of Channel data and develop weekly /monthly reports in preparation for business review meetings.
• Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
• Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.
• Prepare monthly, quarterly and year to date (YTD) measurement reports.
• Provide functional support to Customer Acquisition Manager

Customer (25%)

• Report and analyze SIM Card registration, SIMS availability/Supply and Distribution, Activations, Customer Retention /Churn trends and activity plans.
• Maintain Customer Acquisition Channel members’ database (SIM Registration Point and End Users Details).
• Establish and maintain contact with external intelligence both locally and internationally, and verify the authenticity of the information received

Stakeholder (5%)

• Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.

People (5%)

• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.