Phillips Outsourcing Services Latest Recruitment

Phillips Outsourcing Services Nigeria Limited is one of the fastest growing outsourcing companies in Nigeria and emerging as a regional world-class brand. We specialize in Personnel Outsourcing, Function Outsourcing, Vehicle Outsourcing and Revenue Assurance.

Phillips Outsourcing is recruiting for below positions;
Job Title: Customer Support Partner
Job Location: Kano
Job Requirements

• Work with product, UAT and support teams to validate new products, new systems and upgrades
• Generate relevant reports as required by the business
• Ensure QA and prompt invoice delivery
• Ensure resolution of ALL service provisioning and sales support PPPs items
• Analysis of customer requests for prompt resolution
• Ensure end-to-end account management for Enterprise customers
• Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products with a view to identifying customers pain points and resolving issues before escalation
• Liaise with support teams (within and outside EBU)  in order to resolve any customer identified issue
• Perform Service fulfilments for Enterprise customers (i.e. SIM Swaps, Migrations, etc.)

Application Closing Date: Not Specified
Click here to Apply